Our hours of operation are Monday-Friday from 9am-5pm (EST). We offer standard shipping on all orders. Items are processed and shipped out within 3-7 BUSINESS days after order is received, and a additional 2-5 business days for your order to be delivered.  Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather.

International Shipping

We do not offer international shipping at this time. 

Lost/Stolen Packages

Misty Official is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service.